WHOLESALE CUSTOMERS

MINIMUM ORDER POLICY

Wholesale order are heavily discounted. As such, the following minimum purchase quantities apply for all wholesale orders:

  • 5 jars per blend
  • 30 jars minimum cart total

PRICING

All published prices are inclusive of the Australian 10% goods and services tax (GST). Shipping is not included. Shipping will be calculated and applied at checkout.

International Customers: Import duties, local taxes and other charges are not included in our product or shipping costs. These charges are the customers responsibility.

RETURNS POLICY

We are unable to accept returns or exchanges of sprinkles due to the nature of the product and food safety concerns.

Each and every jar of Doe Sprinkles is lovingly packed and cared for, however if you have an issue once your parcel arrives, please contact us immediately by email to: hello@doesprinkles.com.au

For all other products, please contact us if you are unhappy with your purchase within 30 days of receipt. Doe Sprinkles does not offer refunds for a change of mind.

Doe Sprinkles is not responsible for any damage caused to our parcels by Australia Post while in transit. However, if you have an issue, please contact us immediately and we can discuss a replacement or other resolution.

PROCESSING TIMEFRAMES

All wholesale orders are made-to-order. As such, please expect a turn-around time of up to 4 weeks for bulk orders to be prepared.

SHIPPING

All parcels are shipped using Australia Post Express. Parcels are boxed and packaged safely to ensure your sprinkles arrive as quickly as possible and in one piece!

Covid-19: Please be aware that Australia Post are currently experiencing delivery delays due to a high volume of parcels in their network. These delays can be up to a few weeks. While sending Express has alleviated some of those delays, please be aware that your parcel may not arrive as quickly as normal.

We will not take responsibility for delays caused by Australia Post and Couriers as they are out of our control. 

Domestic Shipping Costs (within Australia):

Weight

up to 5kg
up to 9kgs
up to 14 kgs
up to 18kgs
up to 22kgs

Regular Post

$15.00
$30.00
$40.00
$50.00
$60.00

Express Post

$25.00
$70.00
$130.00
$175.00
$225.00

 

For orders over 22kg, please contact us for a shipping quote.

 

International Shipping Destinations & Costs:

We currently offer international shipping  to Singapore only for bulk, wholesale orders.

Weight

up to 5kg
up to 9kgs
up to 14 kgs
up to 18kgs
up to 22kgs

Express Post

$80.00
$105.00
$140.00
$170.00
$180.00

For orders over 22kg, please contact us for a shipping quote.

International Customers: Import duties, local taxes and other charges are not included in our product or shipping costs. These charges are the customers responsibility.

Tracking

When your order has been shipped, you will receive an email with tracking information.

We only have access to the same information as you regarding your tracking number. However, if your order has been lost and/or not delivered correctly we will happily help with any enquiries with Australia Post, if needed.

CHOKING HAZARD

Some of our blends may contain pearls or cachous which may be considered as a choking hazard for toddlers or young children.

Adult supervision is required when consuming our product.

Doe Sprinkles takes no responsibility for any injuries involving the misuse of our products.

ALLERGENS

All ingredients are listed in our online store for each individual blend. While some are listed as gluten friendly or vegan friendly, we cannot guarantee cross contamination has not occurred. All products are consumed at your own risk.

PRIVACY

We take your privacy seriously. Your private information such as credit cards or emails will never be shared with any third party.